Return Policy
At Dyversa, we want you to feel comfortable in what you wear. If your order isn’t quite right, whether it’s the fit, feel, or style, we’re here to help. You can request a return within 14 days of receiving your order, and your first size exchange is free.
Eligibility
Items must be returned unworn, unwashed, complete, and in their original condition and packaging. Brief try-ons for fit are permitted, provided the item shows no signs of wear. Request your return within 14 days of delivery and send it back within 14 days of your request.
Registration & Inspection
To arrange a return, use our return portal or contact info@getdyversa.com with your order number. We’ll provide the return address, instructions, and a unique RMA number, such as DVR-1234.
Include your RMA number inside or on your parcel to help our warehouse identify it. Missing RMA details may delay processing. All returns are inspected, and you’ll receive the outcome by email.
Costs & Shipping
Delivery is free. Customers are responsible for return shipping and any applicable customs or handling charges, unless the item is incorrect, defective, or damaged, or we’ve arranged a free first size exchange.
Returns are sent to our US, UK or Netherlands warehouse, depending on your location. Please contact us before shipping so we can provide the correct address and instructions. We recommend using a tracked service and keeping your proof of postage.
Exchanges
Your first size exchange is free. Contact info@getdyversa.com within 14 days of delivery, and we’ll help arrange it. Items must meet the return conditions above.
Refunds
Approved refunds are issued to your original payment method. Your bank or payment provider may take an additional 3–10 business days to display the funds.
Where statutory cancellation rights apply, we’ll issue your refund within 14 days of your cancellation notice, but may wait until we receive the items or proof of return, whichever comes first.
If preferred, store credit or a partial refund may be agreed upon as an alternative.
Damaged, Incorrect & Missing Orders
If your order arrives damaged, defective, or incorrect, contact us promptly with your order number and details of the issue so we can resolve it.
If your parcel is missing, including when tracking shows it as delivered, please reach out. We’ll investigate with our delivery partner and arrange a replacement or refund where appropriate. If a return is lost in transit, keep your proof of postage and contact us for assistance.
Hygiene & Sale Items
For hygiene reasons, panties, thongs, briefs, and other intimate bottom garments supplied with a hygiene seal cannot be returned for a change of mind once the seal is broken, where permitted by law. This exclusion does not apply to bras.
Sale items are final sale where permitted by law. This does not affect your statutory rights or your rights regarding faulty or incorrect items.
Cancellations & Changes
You may cancel your order within one hour of placing it. To change a size or variant, contact info@getdyversa.com or use our contact page within this time, before processing begins.
Once processing has started, changes may no longer be possible. Your statutory cancellation and return rights remain unaffected.
Return Conditions
Returns that do not meet this policy may be declined, or a deduction for diminished value may apply, where permitted by law. Nothing in this policy limits your statutory consumer rights.