Return Policy

Cancel order
You may cancel your order within one hour of placing it.
If you need to change the size or variant within this time, please contact our support team at Info@getdyversa.com or via the contact page before the order is processed.

Returns
Our returns policy gives customers 14 days to request a return, starting from the day you've received your order.
If your product is unused, meets the conditions below, still in its original packaging and you are within the 14-day return period, we will be happy to offer you a refund.

We offer a 100% satisfaction guarantee because we believe our products are of the highest quality and will exceed your expectations.

Return Locations

US & CA customers: Returns can be sent to our US warehouse.
European customers (including the UK): Returns can be sent to our warehouse in The Netherlands. Please be aware that returns sent from the UK to the Netherlands may be subject to customs duties, taxes, or handling fees, depending on the carrier and customs requirements. Any applicable charges are the customer’s responsibility.

To initiate a return, please first contact us at Info@getdyversa.com.
We will provide you with the appropriate return address and instructions based on your location.

Postage costs
Shipping is completely free. For returns, all associated costs, are the customer’s responsibility and are non-refundable.

Damaged or incorrect items
Please check your order immediately upon receipt. If the product is defective, damaged, or incorrect, please contact us immediately so we can resolve the issue.

Lost or stolen orders
Once an order has been marked as delivered by the courier, responsibility for the parcel passes to the recipient. That said, if you experience any issues, please reach out to us, we’re always happy to help.

If a package is missing or hasn’t arrived due to a logistical issue, we’ll first contact the courier or logistics partner that handled your delivery to investigate what happened. Where appropriate, we’ll arrange for a replacement to be sent out.

Our goal is to make sure you receive your order, and we’ll work with you and our delivery partners to resolve any delivery issues as smoothly as possible.

Swap
The quickest way to exchange an item is to return it and place a new order for the desired item once your return has been accepted. Alternatively, you can email us at info@getdyversa.com to speed up the exchange process. Your first size exchange is free of charge.

Refunds
Once we’ve received and inspected your return, we’ll let you know whether your refund has been approved. If approved, the amount will automatically be credited to your original payment method.
Please allow 3–10 business days for your bank or credit card provider to process the refund. If preferred, customers may also choose store credit or, depending on the circumstances, a partial refund as an alternative solution.

As delivery times can vary, we recommend using a trackable shipping service and keeping your proof of postage until the process has been completed.

In addition to a standard return for a full refund, we may offer a free first size exchange, partial refund, or store credit where applicable.

If a return is lost in transit, we can assist and may issue a refund where valid proof of postage is provided.

Products that cannot be returned
For hygienic reasons, underwear cannot be returned . These items come into direct contact with the skin and intimate areas, so we cannot guarantee that they will be completely clean and unused upon return. This is to ensure that all customers receive new and hygienic products.

Sale products
Sale items cannot be returned. This policy applies because these products are offered at significantly reduced prices. Therefore, please carefully check the size, fit, and details of the item before ordering.